Política de envío

You can track your order with the tracking information provided in your shipment notification e-mail or by logging in to your account. If the carrier’s tracking link for your order is not showing activity or movement for more than 5 business days, please contact Customer Service (Connect@revivalbrand.org) to investigate. Shipping addresses cannot be changed after 12 hours after purchased order has been complete.

We know carrier issues and delays can happen. We find that some carriers may scan a package as “Delivered” when it is still out for delivery and will sometimes physically deliver the parcel within the next four business days.

After 3 business days, if your order is showing as "Delivered” by the carrier, and you have still not located your package, and you have checked the area surrounding your delivery address please contact Customer Service for assistance.

Please note, Revival Brand is not liable for missing packages marked delivered. If you believe this was mis-delivered, we recommend reaching out to shipping carrier with information provided or filing a claim with the carrier directly. 

If the carrier’s tracking link for your order is not showing activity or movement for more than 5 business days, please contact Customer Service (Connect@revivalbrand.org) to investigate.